List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Plan and organise daily work activities | 1.1 | Clarify allocated work activities and required resources if necessary |
| 1.2 | Prioritise work activities as directed |
| 1.3 | Break down work activities into small achievable components and efficient sequences |
| 1.4 | Review work plan in response to new information, urgent requests, changed situations or instructions from appropriate personnel |
| 1.5 | Update work plan and communicate changes to appropriate personnel |
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2 | Complete allocated work | 2.1 | Locate relevant workplace procedures for required tasks |
| 2.2 | Undertake tasks following prescribed and routine work-related sequences |
| 2.3 | Seek assistance from relevant personnel when difficulties cannot be handled |
| 2.4 | Record completion of activities to confirm outputs in accordance with plan |
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3 | Identify and resolve work problems | 3.1 | Recognise problems or opportunities for improved work performance |
| 3.2 | Apply agreed problem-solving strategies to consider possible causes and solutions |
| 3.3 | Identify and access appropriate sources of help |
| 3.4 | Consider available alternatives and keep them open before agreeing on the most appropriate action |
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4 | Work in a team environment | 4.1 | Cooperate with team members to negotiate and achieve agreed outcomes, timelines and priorities |
| 4.2 | Recognise personal abilities and limitations when undertaking team tasks |
| 4.3 | Confirm personal role and responsibility within the team for particular outputs |
| 4.4 | Demonstrate sensitivity to the diversity of other team members' backgrounds and beliefs |
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5 | Update knowledge and skills as required | 5.1 | Recognise own strengths and weaknesses and take advantage of skill development opportunities |
Evidence of competence in this unit must satisfy all of the requirements of the elements and performance criteria, and include demonstration of:
clarifying tasks and recognising resource needs
planning, prioritising and completing tasks individually or in a team context
following workplace procedures consistently to achieve quality outputs within required timelines
identifying and resolving work problems
recognising potential disruptions or changed circumstances and modifying work plan in conjunction with relevant personnel
working effectively with team members who may have diverse work styles, cultures and perspectives
promoting cooperation and good relations
conducting work based on ethical values and principles
adjusting to a variety of working environments
seeking assistance from relevant personnel if difficulties arise.
Must provide evidence that demonstrates knowledge of:
workplace procedures covering:
customer service and quality
work health and safety (WHS) and environmental legislative requirements relevant to job role
technical work that the candidate routinely performs
ethical issues relevant to the nature of the candidate’s work
problem-solving strategies
interpersonal communication and conflict resolution techniques.
Judgement of competence must be based on holistic assessment of the evidence. Assessment methods must confirm consistency of performance over time, rather than a single assessment event.
This unit of competency is to be assessed in the workplace, or a simulated workplace environment. A simulated workplace environment must reflect realistic operational workplace conditions that cover all aspects of workplace performance, including the environment, task skills, task management skills, contingency management skills and job role environment skills.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept in each case).
This unit of competency may be assessed with:
MSL913001 Communicate with other people
MSL943002 Participate in laboratory or field workplace safety
technical units related to the tasks undertaken
Holistic assessment methods include:
review of documents detailing completed tasks, such as completed job cards, a report or suggestions for quality improvements
feedback from supervisors, peers and team members
review of a flowchart prepared by the candidate to show efficient sequencing of tasks
written or oral questions to partly assess the candidate’s ability to handle a range of contingencies and work in a team environment
observation of the candidate performing a range of technical tasks over sufficient time to demonstrate their handling of a variety of contingencies.
Access is required to instruments, equipment, materials, workplace documentation, procedures and specifications associated with this unit, including, but not limited to:
workplace procedures, equipment and materials for relevant technical tasks.
Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
The assessor must demonstrate both technical competence and currency.
Technical competence can be demonstrated through:
relevant VET or other qualification/Statement of Attainment AND/OR
relevant workplace experience.
Currency can be demonstrated through:
performing the competency being assessed as part of current employment OR
having consulted with a laboratory about performing the competency being assessed within the last twelve months.